Custom Order Process and FAQs
At The Staton Wood Company we value and strive to always provide our customers with exceptional customer service and quality custom wood items through innovative engineering, graphic design and CNC cutting. Please keep the following in mind before submitting your custom order request:
1. All custom orders have a $75.00 minimum
2. A $75.00 non-refundable deposit is required and must be paid in full before the design process begins. This deposit is applied to your final total which is provided with the mock design.
3. Standard response time to an inquiry is 3-5 business days.
4. Standard production time is 20-30 business days and are subject to change depending on the type of project, our current order queue, or time of year.
5. Invoice must be paid in full via our e-invoicing system before production can begin.
Custom Order Timeline










