- Who makes our items? We design and make all items we sell ourselves.
- What mail service do you use? USPS
- Do you offer rush fees? Yes, contact us directly for more information about our availability.
When will my order arrive?
Our standard processing time is 1-2 business days for orders that contain READY TO SHIP items only. The production time for ALL other orders is 3-4 weeks and is subject to change depending on the type of project, our current order queue, or time of year. This does not include holidays, weekends, or shipping time which is an additional 2-3 days.
**October, November & December: 3-6 weeks production time due to Holiday Season**
In order to calculate your estimated shipping date, begin counting the day after your order was placed and count the specified amount of weeks without including any major holidays.Please Note: Our current processing time is located on the cart page of our website just below the items in your cart and your total. There is a checkbox that must be selected acknowledging that you have read the processing time statement before purchase.
- How do I place a custom order? Custom order inquiries can be placed by filling out the form on our Custom orders section of our website or by sending an email to firstname.lastname@example.org. We will reply by email and any picture can be submitted at that time.
- Will I receive a mock design? Yes, if it's a custom order and no if it's a personalized order. When the mock design is received, it is the responsibility of the customer to proof read/inspect the image and text. Once it's been approved The Staton Wood Company is not liable for any misspellings or miscuts. This is also the time that any changes may be submitted. After the mock design has been approved, there is no guarantee that changes will be able to made to your order.
- Can I pick up my order since I live nearby? Yes. Ready to ship items are available for pick-up 24-48 hours after purchase and ALL other items are available for pick-up 24-48 hours after our current processing time.
Are there opportunities to shop in-person? Absolutely, we post monthly and weekly of any events when you can shop our current stock of wood items. There is no guarantee of which items we will have.
- Do you offer refunds or exchanges? No we do not, however if your item(s) malfunction within 15 days of purchase. Please contact us to be considered for product replacement.
- Do you offer bulk pricing? Yes, we do. When completing your custom inquiry please include the number of items you are interested in purchasing and select yes on the bulk pricing question.
- Do you offer wholesale items? Not currently.
- Do you offer wood cut-outs? Not at this time.